We strongly encourage you to either visit us, or contact us by email or phone before you purchase. That way, we can ensure you’re getting the correct items to suit your needs.
If you order the incorrect item, you can return it to us in brand new condition (packaging too) and we will replace it for the correct item. If the products or the packaging are not in ‘new’ condition, the item may not be accepted for return, or a fair restocking fee will apply. Any freight charges you incur returning items to us will be at your cost. Some of the large, bulky items we sell are expensive to transport around New Zealand, so please choose your purchases carefully. Refunds processed will be for the item purchased, but not for the original shipping costs, which are irrecoverable. If you need to exchange the product that you have purchased, we need to know within 14 days of your purchase.
We cannot refund if you simply ‘change your mind’ on a purchase.
If there is any dispute, we will always work to handle the situation fairly. Of course, we will always meet our obligations under the Consumer Guarantees Act.
Please contact us for a return authorisation at: email@example.com
Once your returned item is received back we will inspect and, subject to satisfaction with the condition of the item and its packaging, issue your refund within 5 working days. Please note it may take a further day or two to reflect on your bank statement.
If there is a fault with your new product, we will arrange repair or replacement, as we deem to be the most appropriate course of action.
If anything is unclear or you have more questions feel free to contact us at firstname.lastname@example.org